Ok, so you have some questions, if you don't see what you need here, contact me and I will be happy to help! When you ask me a question through this website, it goes right to my email! Neeto!
Gallery and Store owners:
Please contact me directly for inquiries about representation, licensing or wholesale orders. Items may not be purchased directly from the store for resale, without my express consent.
Definition of Prints
1. Prints are digital reproductions of original paintings onto paper or canvas. That means that a very fancy printer is used, with special inks that are very color specific and long lasting resulting in a very nice quality image. Small prints, the ones that cost 35usd and under are printed in house on fine art paper with archival inks. Signed. They are rolled into a tube to ship.
2. Photo Rag is a very beautiful, velvety, thick paper that is used for my large prints, or posters. The paper is specially formulated for the mega printers used, but it feels a lot like watercolor paper, with a softer tooth.
3. Canvas prints are digital reproductions of paintings printed directly onto canvas. This canvas is special because it can be printed on, but aside from that it doesn't look or feel different from regular canvas that you paint on.
4. Canvas prints that are mounted on a wooden frame are exactly that. Canvas, wrapped onto a wooden frame. Wired, ready to hang. If you ask us to print one for you that we don't already offer as a canvas print it will cost more. It is a one-off print job, and therefor very expensive, fyi.
5. Custom prints on canvas must be stretched on your end. You get your print, directly from my printer, in a tube. You will need to take it to an art shop, or framers shop to have it mounted. Sometimes we can mount and ship for you, but its much more expensive than the canvas roll cost, and shipping may be very expensive too. Its actually pretty easy to do it yourself, if you are handy.
6. Framing your print is easier than it seems. If you get a small print, I suggest you buy a ready made frame that is larger than your print. Take your print and your frame to a framer (like Binders, Micheals, Sam Flax, Dick Blick) and have them cut a custom sized matt for you. It will fit your print perfectly, and so your piece will look custom framed, but its sooo very much cheeper. I like frames from Pottery Barn (free shipping usually), Ikea, West Elm, and CB2 has some really beautiful ones too. Please don't buy a frame and matt before your get your print. Thats not super smart. You need to see the print to choose the matt color, and make sure that it is sized just right. Our prints are made by hand, so the borders may vary slightly. We are not responsible for custom printing pieces to fit your frames or matts.
7. Digital prints. No, I do not sell digital files of my prints, or paintings. If you wish to use something for a wedding invite or similar, best idea is to purchase the print or painting you want to use, and scan it yourself. You also need to let me know about this. Attempting to sell reproductions of prints or paintings will result in legal action. I may sound like a very nice lady, and I am...shucks... you'r making me blush. Rest assured, I have mad lawyer back up, and I don't put up with bullshit. Don't test me.
8. Custom sizes. Pretty much the sizes we offer, and we do offer a lot, are what we have. Its a lot of trouble to create a custom file and have it printed just for one order. Thanks for asking though.
Sales are final. Unless I make a mistake in our listing, or the colors are truly misrepresented in our photos. Our goal is to sell pristine items, so by the time you returned a print, it would be wrinkled and not sellable. If you are not sure if the colors you see in a painting are exactly what you want, ask for more photos. We do that all the time! Note about colors: everyone actually sees color slightly differently, (cool right), so we are happy to take the time to show you more images or video of a painting. Computers are also calibrated differently as well, so if you are feeling antsy about the colors, go scope it out on your neighbors computer too, and at work and make sure you aren't color blind (my husband can't tell the difference between blue and purple, or green and blue!) Many a fight that caused until the nickel dropped.
I am not totally unreasonable. I have allowed returns before because a piece didn't look exactly right in a space, but mostly I allowed the return because the customer was very nice about it. In this case you must return the item in the exact same condition that it left in. You pay for return shipping, and you can exchange it for another item in the store. Free shipping items: you will have to pay the original ship fee. Contact me first. If you decided you want to return a NEW canvas print, the re-stock fee is 20%, plus you gotta pay return shipping. Not fun, so make sure you want it first. Our photos are super accurate, so you are seeing exactly what you are going to be getting.
Shipping large paintings:
I use a company called Craters and Freighters. They will create a custom crate and delivery will be 7-10 days after they pick up your painting from my studio. When you check out you are paying an estimated shipping charge, we will email you and get your full mailing address to continue the shipping process. You will be invoiced or refunded for the ship charge depending on the exact quote to ship to your door.
Shipping small paintings:
Anything under 48 inches, give or take (we work on a case by case basis sometimes, depending on where you live and the exact proportions of the painting in question) ships USPS. Paintings larger than 20 inches usually go express, this means you get the painting by noon the next day. The very smallest paintings go Standard Post. Your ship fee covers the cost of postage, and also packing materials, labor and stocking. Duh.
We ship orders once a week:
Prints are mailed in a tube. Sometimes they are damaged, please contact us immediately and we will gladly replace your print asap. Please keep in mind that we are a small company (um its me, hi there, and my assistant). We are very committed to giving you the best costumer service we can. That means we will never take you for granted, and will replace any damaged items, or offer you a full refund; even though it isn't our fault when shipping mishaps happen. Please keep this in mind and be patient.
Wait, I don't get it, how do you ship?
I ship all items that are 36x36 or smaller, pricing is between 25-150 usd, depending on the size. For larger items I use ONLY Craters and Freighters. I can't gush about them enough, they build a custom wooden crate for your painting, then drive it to your door, then put it in any room you want. You need to have a drill to take apart the crate, this is the real deal folks. Pricing is between 300-500, depending on where you live, and the size of your painting. I will get a quote for you while we are chatting about your commission, so there will be no surprises, or hidden costs.
If you live in Australia (howdy!) or someplace far, far away, no worries! if you want a large original painting, I can remove it from the frame for you and send it un-stretched, and mail it to you in a tube. Shipping for this is about 50-75 usd, and takes no time to arrive! Once you have your painting, you can either take it to your local art shop to have them stretch it onto a frame, or you can buy a frame and do it yourself! Get a quote from them first though, you don't have to have any nasty surprises. The painting is in no way damaged or altered by having it stretched after painting, in fact, not one of the many, many clients I have had do this has ever had a problem (knockonwood).
How does payment work?
You can buy items right from my shop, and be directed to Paypal, there you can use cash or a credit card. I generally accept Paypal for payment of items 500 usd or less. They take a nice chunk of change every time I accept money from you that way, so I prefer checks for larger payments. If you are ordering a commission, or buying a painting that costs more than 500 usd, I will invoice you, and you can send me a check. I can't accept individual orders by email, or make individual posts for you like some people like to do on Etsy. Its too hard for me to keep track of orders unless they are inside of my standard procedures.
How do I order a commission?
I wrote a very detailed post about this on my blog, check it out and see the painting I created for my client here: http://armasdesign.blogspot.com/2011/05/so-you-want-to-commission-painting.html
The commission fee is 100% of the cost of the canvas. For example, if you want to commission a 36x36 painting, you can see from my price list that it costs 1200usd for that size, and then 100% of that for the commission fee for a grand total of 2400usd. Essentially just double the price to order a commission.
Still not satisfied? Contact me, we can chat about your painting. I want to know what colors you like, and have you talk to me about which paintings in my shop have a composition you like (for example, drips, big brush stokes, small brush strokes, you get it). I will take photos, fabric swatches, you name it. I also really like seeing photos of the room that your painting will go in, so I can be sure to visualize it as I am painting.
Hmmm, what if I don't like it?
That is ok, I can make changes to your painting, it doesn't cost a thing. It would be silly for me to offer up your painting and then say "like it or leave it!", I want you to love it, so I will work with you until you are happy. At this time, I don't have any cancellation policy, in other words, if you decide in the end that you don't think I am interpreting your instructions well, and you still don't like the painting after a few go-rounds, you can have a refund. 50% of your deposit is not refundable. I will sell your painting to someone else! Just a quick aside here: It works both ways, if you are a cranky, un-please-able client, then I have the right to fire you and refund your money, and refuse to work with you and maybe make faces at you.
How long does it take?
My turn around time depends on my work load, in the dead of summer, we are talking four-six weeks; during the holidays, it may be a bit longer, so plan ahead for Christmas delivery. However, let me know if you have a deadline, I am happy to work with you if I can.
I do allow studio visits by appointment only.
I also work with some great galleries! They have special pieces that are not represented in my shop.
1. Gregg Irby Fine Art
2. Stellars Gallery
3. The Drawing Room Gallery